Paper Planes Reviews

Paper Planes has an overall rating of 4.0 based on 64 reviews. Customer feedback on Paper Planes is mixed: Paper Planes reviewers highlight positive aspects like high-quality paper products, excellent customer service, fast shipping and great variety of designs, which strongly appeal to students, artists, and stationery enthusiasts. However, Paper Planes is often criticized for its higher prices compared to competitors, limited international shipping options, occasional stock issues and website navigation challenges.

4.0/5.0

64 reviews

5 Stars

12

4 Stars

4

3 Stars

6

2 Stars

3

1 Star

0

All Paper Planes Reviews (64)
Pam.bartsch
May 11, 2026
"Nicely packed and arrived in great shape"
My order from paperplane.shop showed up packed really nicely. The box was clean and not all beat up, and everything inside was wrapped neatly so nothing was rattling around or messy. It felt like they put some care into it, which I always appreciate. Bad packaging is such an avoidable issue, so it was nice to see this done right. Simple, clean, and I’d be happy to order again...
louisecohn9126
May 09, 2026
"Shipping was straightforward"
The shipping costs were shown clearly, so I didn’t run into any surprise fees at checkout. The whole process felt easy enough, which I always appreciate... no guessing or last-minute add-ons.
Jamie_ladouceur01
May 07, 2026
"Got the wrong paper plane kit"
I ordered a few paper plane kits from Paper Planes, and the package showed up with one of the designs missing. Instead, they put in a different one, which was kind of disappointing because I had picked those specific ones for a reason.

The kits that did arrive were fine quality-wise, no big complaints there. But it was supposed to be a gift, and then I’m suddenly checking the order, realizing it’s not what I chose, and trying to figure out if I had time to fix it.

Customer service did get back to me, though it wasn’t super quick. So yeah, not a total disaster, but it definitely made the whole order more annoying than it needed to be. They really need to double-check what they’re packing.
PARKS
May 06, 2026
"I accidentally ordered the wrong size, which was..."
I accidentally ordered the wrong size, which was completely on me, but I was happy with how easy it was to get in touch with paperplane.shop. They replied quickly and explained exactly what I needed to do, so I didn’t feel stuck trying to figure it out myself.

The only slightly annoying part was having to pack it back up and send it off, which is always a bit of a hassle with returns. I was also expecting the whole exchange to drag on for ages, so I wasn’t exactly looking forward to it.

That said, it ended up being much smoother than I expected. The exchange was handled without any drama, and the new item arrived in good condition and fit way better. Returns usually test my patience, but this one was easy enough, so I’d happily give them 5 stars.
hello_esther435
April 24, 2026
"Canceling was way easier than I expected"
I had to cancel my order and, in my experience, it was much smoother than I thought it would be. I was expecting a bit of a hassle, but support got back to me quickly and explained everything clearly. The refund came through too, so overall I was happy with how they handled it.
hello_antonio798
April 18, 2026
"Clean look, but a little repetitive"
I liked the overall look of paperplane.shop. The site feels clean and easy to browse. Some of the designs have a nice simple vibe. But a few items felt similar to each other. I was hoping for a bit more variety. Overall, it looks decent. Just not a shop I’d keep checking all the time.
Rickey-porcelli
April 15, 2026
"Nice idea, but I’m still not totally convinced"
I did feel good seeing that they’re trying to use better materials and cut down on waste, especially because my order didn’t show up buried in a bunch of plastic. That made the whole purchase feel a little better to me.
At the same time, I kept wishing there was more information about where things are actually made and how deep the eco efforts really go. I want to trust it, but without those details, I’m left feeling like it’s a decent start rather than something I can fully feel confident about.
heather1972
April 09, 2026
"I had a really frustrating time trying…"
I had a really frustrating time trying to find my order. I was counting on everything being simple because I had plans lined up around it, but instead I spent way too long searching and stressing over where it was. It ended up throwing off my whole day, which was really annoying
Tyler-gill
April 09, 2026
"Better than I expected"
The quality surprised me. It feels really sturdy, and the print came out nice and clean. Happy with it overall.
PaulineNorstrom_98
March 31, 2026
"Customs details weren’t as clear as other shops"
I ordered from paperplane.shop and the item itself was totally fine, no real complaints there. The only thing that threw me off was the customs and duties info before checkout. Compared to some other online stores I’ve used, it wasn’t quite as clear for my country, so I wasn’t sure what to expect. I ended up having to pay extra when it arrived, which was a little frustrating. Overall, not a bad shop, but I do think the fees could be explained more clearly upfront.
ashleymedina4772
March 30, 2026
"Care instructions were easy to follow :)"
I ordered a shirt from paperplane.shop and the care info was clear enough. It explained how to wash it and what to avoid, so I wasn’t left guessing too much. I do wish the tag had a little more detail on it too, but the info on the site helped a lot. Washed it once already and had no issues. Overall, good!
amanda1996
March 23, 2026
"Faster than I expected"
I ordered from paperplane kind of on a whim and was surprised by how quick it all moved. I got the tracking email the next day, and then the package showed up just a couple days later. It wasn’t like same-day delivery or anything, but I definitely had that “oh wow, it’s already here?” reaction. The box arrived in good shape too. I’m giving 4 stars because the updates could’ve been a little clearer, but overall I’m happy with the speed...
crystal_Garcia83
March 01, 2026
"Looked just like the photos"
I’ll admit I was a little torn because I usually stick with a different shop I’ve used for years, but I decided to give Paper Planes a try. i’m glad I did. The photos on the site were really accurate, and the colors looked pretty much the same in person when my order arrived. I was worried it might show up darker or a bit off, but it matched really well. Definitely makes me more open to ordering from them again
Salvatore.white
March 01, 2026
"Smooth checkout and easy order"
Bought my Paper Planes kit and the checkout was super smooth. No weird extra steps or anything confusing. Payment went through on the first try, which I always appreciate. Happy with the whole experience
rachel1971
February 08, 2026
"Pretty okay overall"
I stopped by looking for a few things, but some of what I wanted wasn’t available, so I ended up choosing something else. It wasn’t a bad experience or anything, just felt a bit limited depending on what you’re trying to get.
Melaine_chesnut00
February 02, 2026
"Arrived okay, tracking was a bit annoying"
My order did get here in the end and everything was fine, but the tracking barely updated for a few days, which was kind of frustrating. I ended up messaging them and they did reply, just not exactly fast. Weirdly, I remember checking the tracking while eating a bag of sour cream chips and thinking it still said the same thing as the day before. Overall not a bad experience, but there’s definitely room to improve the communication.
Robert.cirillo
January 29, 2026
"Better Than I Expected"
For the price, I wasn’t expecting much, but I was pleasantly surprised. It’s cheap enough to take a chance on, and the quality turned out to be better than I thought it would be.
phyllisabadie3409
January 20, 2026
"Item matched the description, but an apology would’ve been nice"
I ordered from Paper Planes and the item itself was pretty much exactly as described. The size, color, and little details all matched what I was expecting, so there weren’t any weird surprises when it arrived. That said, if there was any issue on their end, I do feel like a quick apology would’ve been appreciated. Overall though, I’m happy with the item and would probably order again.
JamesThomas
January 16, 2026
"Their emails are useful. They show me..."
Their emails are useful. They show me things I’d actually consider buying instead of filling my inbox with random junk. If you usually ignore promo emails like I do, this one’s worth keeping an eye on.
tammy1985
January 15, 2026
"The points are ACTUALLY worth using"
I’ve been ordering from paperplane.shop regularly, and the loyalty points are one of the reasons I keep coming back. They ACTUALLY add up, which is nice. I used mine on my last order and the discount applied right away with no hassle or weird extra steps. Not a massive deal, but it definitely feels good...

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